How AI is Reshaping the Industry

The Future of Workforce and Guest Experience in Hospitality

A Virtual Confex for CEOs, COOs, CHROs, Directors of Guest Experience, Innovation Heads

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Overview

Across the hospitality and food & beverage industries, leaders in the UK, Europe, and the MENA region are facing the same urgent questions. Staffing shortages, rising operational costs, and evolving guest expectations are challenging even the most established hotel and restaurant brands. At the same time, technology, particularly artificial intelligence (AI), is beginning to reshape how businesses attract talent, serve customers, and scale operations.

To explore these shifts, we are hosting an exclusive virtual roundtable: The Future of Workforce and Guest Experience in Hospitality: How AI is Reshaping the Industry.

Unlike a traditional conference with prepared presentations, this roundtable is designed as a peer-to-peer conversation. It is a space where senior executives from hotels, resorts, quick-service restaurants, and food chains can openly share experiences, exchange insights, and discuss challenges in adopting and experimenting with new technologies.

No presentations. No rigid agenda. Just an open, peer-led conversation with the leaders shaping the future of service.

Key Themes

The Rise of Agentic AI

From manual processes to fully autonomous hospitality operations

Trust, Ethics & Control

Ensuring privacy and guest satisfaction in AI-driven experiences

Next-Gen Use Cases

Automated hiring, personalized guest journeys, predictive management, and AI-powered project coordination

Infrastructure & Integration

Building the tech foundations for scalable AI in both hospitality and food services

Format

Virtual Roundtable (1.5 hours)
No formal presentations
Guided by a moderator, but led by participants
Open floor: every participant can share experiences and ask questions
Small group format to ensure active participation

Who Should Attend?

Hospitality & Business Leaders

Free Attendance & Speaking Access

CEOs, COOs, CHROs, Directors of Guest Experience, Innovation Heads

Hotels & Resorts

Luxury, Boutique, Chain, & Independent Properties

Restaurants & Food Service Companies

Restaurants, Cafes, Catering, and Fast Casual Brands

Tech Adopters in Hospitality & F&B

Businesses integrating AI and automation for enhanced service and operational efficiency.

Join as a speaker or attendee - completely free. Share your use cases, challenges, and expectations from tech partners.

Tech Startups & Product CTOs/CIOs

Free to Attend | Paid Speaking Option

Founders, CTOs, and product leaders building:

AI Products for Hospitality

Machine learning and AI solutions for hotels, F&B, & travel

Autonomous Systems for Hospitality

Guest service automation, smart room tech, & back-office AI

Hospitality SaaS Platforms

CRM, PMS, booking engines, & AI plug-ins for the sector

Join for free as an attendee. Want to showcase your vision? Speaking slots are available for a nominal fee.

Event Agenda

A focused 90-minute exploration of agentic AI’s impact on Hotels and Resturants

Workforce Pressures

How are hotels and restaurants coping with labour shortages, and where could technology (including AI) realistically help?

Guest Expectations

With travelers and diners expecting faster, more personalized service — what changes have you already made, and what’s still missing?

Balancing Efficiency & Experience

How do we maintain brand warmth and human touch while exploring new tools?

Learning from Experiments

What trials or pilots (AI or otherwise) have worked well, and what lessons came from failures?

Looking Ahead

What skills, roles, or technologies should our industry invest in over the next 3–5 years?

Speakers

Meet the Experts Inspiring Voices at Our Events

Sunil Dubey

Vice President Project Coordination and Execution

The Oberoi Group

Mohamad Saade

General Manager

Radisson Hotel Group

Timothy R. Andrews

Head of Talent

Jumeirah

Latha Paul

Vice President Human Resources

GRT Hotels & Resorts Private Limited

Ashish Bhat

CEO and Founder

HuemanAI

Dr. Ioannis S. Pantelidis

Professor and Head of Department, Hospitality Tourism and Events Management

Ulster University

Ayesha Ansari

Director of Product Management - AI & Analytics

Harri

Rob Hood

Corporate Director, Food & Beverage

Silver Hotel Group

Tristan Gadsby

CEO

Alliants

Meir Yaniv

Founder & CEO

Linktex

Obdulia Carrillo Sanchez

Commercial And Marketing Director

FAS Hospitality

Marta Varela

Revenue Strategy & Consulting Director

The Net Revenue

Why Attend?

Join an exclusive gathering of finance and technology leaders shaping the future of autonomous finance.

Learn from the Frontlines

Hear from industry leaders on real-world applications of agentic AI in finance

Speak, Share, and Stand Out

Finance Leaders: Apply to speak and share your insights for free. Tech Startups: Purchase a speaking slot to present your innovation to a qualified audience

Collaborate in Roundtable Discussions

After the agenda wraps, all speakers join a roundtable-style open discussion — a space to exchange ideas, connect, and explore potential collaborations

No Pitches During Sessions

Product discussions and service showcases happen after the agenda, ensuring focused thought leadership upfront

Get Started

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Key Sponsors

Don't Miss Your Seat at the Table

Whether you’re exploring solutions or offering them, this is where the conversation begins.

Register to Attend

Join the conversation as an attendee. Free access to all sessions and networking opportunities.

FREE

Complete attendee access included

Speak as Hospitality Leader

Share your insights, challenges, and vision. Perfect for CTOs, CIOs, and innovation leaders.

₹ 4900

Speaking slot + attendance

₹9999/- Per Person

Tech Company Speaking

Showcase your innovation to a qualified audience of finance leaders and decision makers.

Premium

Speaking slot + roundtable access