How AI is Reshaping the Industry
The Future of Workforce and Guest Experience in Hospitality
A Virtual Confex for CEOs, COOs, CHROs, Directors of Guest Experience, Innovation Heads
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United Kingdom -
25 September -
15:00 UK (BST / GMT+1) | 14:00 UTC -
100% Virtual
Days Hours Min Sec
Overview
Across the hospitality and food & beverage industries, leaders in the UK, Europe, and the MENA region are facing the same urgent questions. Staffing shortages, rising operational costs, and evolving guest expectations are challenging even the most established hotel and restaurant brands. At the same time, technology, particularly artificial intelligence (AI), is beginning to reshape how businesses attract talent, serve customers, and scale operations.
To explore these shifts, we are hosting an exclusive virtual roundtable:
The Future of Workforce and Guest Experience in Hospitality: How AI is Reshaping the Industry.
Unlike a traditional conference with prepared presentations, this roundtable is designed as a peer-to-peer conversation. It is a space where senior executives from hotels, resorts, quick-service restaurants, and food chains can openly share experiences, exchange insights, and discuss challenges in adopting and experimenting with new technologies.
No presentations. No rigid agenda. Just an open, peer-led conversation with the leaders shaping the future of service.
Key Themes
The Rise of Agentic AI
From manual processes to fully autonomous hospitality operations
Trust, Ethics & Control
Ensuring privacy and guest satisfaction in AI-driven experiences
Next-Gen Use Cases
Automated hiring, personalized guest journeys, predictive management, and AI-powered project coordination
Infrastructure & Integration
Building the tech foundations for scalable AI in both hospitality and food services
Format
- Virtual Roundtable (1.5 hours)
- No formal presentations
- Guided by a moderator, but led by participants
- Open floor: every participant can share experiences and ask questions
- Small group format to ensure active participation
https://www.youtube.com/watch?v=O3Shl2Zvm4c
Who Should Attend?
Hospitality & Business Leaders
Free Attendance & Speaking Access
CEOs, COOs, CHROs, Directors of Guest Experience, Innovation Heads
Hotels & Resorts
Luxury, Boutique, Chain, & Independent Properties
Restaurants & Food Service Companies
Restaurants, Cafes, Catering, and Fast Casual Brands
Tech Adopters in Hospitality & F&B
Businesses integrating AI and automation for enhanced service and operational efficiency.
Join as a speaker or attendee – completely free. Share your use cases, challenges, and expectations from tech partners.
Tech Startups & Product CTOs/CIOs
Free to Attend | Paid Speaking Option
Founders, CTOs, and product leaders building:
AI Products for Hospitality
Machine learning and AI solutions for hotels, F&B, & travel
Autonomous Systems for Hospitality
Guest service automation, smart room tech, & back-office AI
Hospitality SaaS Platforms
CRM, PMS, booking engines, & AI plug-ins for the sector
Join for free as an attendee. Want to showcase your vision? Speaking slots are available for a nominal fee.
Event Agenda
A focused 90-minute exploration of agentic AI’s impact on Hotels and Resturants
Workforce Pressures
How are hotels and restaurants coping with labour shortages, and where could technology (including AI) realistically help?
Guest Expectations
With travelers and diners expecting faster, more personalized service — what changes have you already made, and what’s still missing?
Balancing Efficiency & Experience
How do we maintain brand warmth and human touch while exploring new tools?
Learning from Experiments
What trials or pilots (AI or otherwise) have worked well, and what lessons came from failures?
Looking Ahead
What skills, roles, or technologies should our industry invest in over the next 3–5 years?
Speakers
Meet the Experts Inspiring Voices at Our Events
Sunil Dubey
Vice President Project Coordination and Execution
The Oberoi Group
Mohamad Saade
General Manager
Radisson Hotel Group
Timothy R. Andrews
Head of Talent
Jumeirah
Latha Paul
Vice President Human Resources
GRT Hotels & Resorts Private Limited
Ashish Bhat
CEO and Founder
HuemanAI
Dr. Ioannis S. Pantelidis
Professor and Head of Department, Hospitality Tourism and Events Management
Ulster University
Ayesha Ansari
Director of Product Management – AI & Analytics
Harri
Rob Hood
Corporate Director, Food & Beverage
Silver Hotel Group
Tristan Gadsby
CEO
Alliants
Meir Yaniv
Founder & CEO
Linktex
Obdulia Carrillo Sanchez
Commercial And Marketing Director
FAS Hospitality
Marta Varela
Revenue Strategy & Consulting Director
The Net Revenue
Why Attend?
Join an exclusive gathering of finance and technology leaders shaping the future of autonomous finance.
Learn from the Frontlines
Hear from industry leaders on real-world applications of agentic AI in finance
Speak, Share, and Stand Out
Finance Leaders: Apply to speak and share your insights for free. Tech Startups: Purchase a speaking slot to present your innovation to a qualified audience
Collaborate in Roundtable Discussions
After the agenda wraps, all speakers join a roundtable-style open discussion — a space to exchange ideas, connect, and explore potential collaborations
No Pitches During Sessions
Product discussions and service showcases happen after the agenda, ensuring focused thought leadership upfront
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Key Sponsors
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Limited Speaker Slots Available
Don’t Miss Your Seat at the Table
Whether you’re exploring solutions or offering them, this is where the conversation begins.
Register to Attend
Join the conversation as an attendee. Free access to all sessions and networking opportunities.
FREE
Complete attendee access included
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Speak as Hospitality Leader
Share your insights, challenges, and vision. Perfect for CTOs, CIOs, and innovation leaders.
₹ 4900
Speaking slot + attendance
₹9999/- Per Person
Tech Company Speaking
Showcase your innovation to a qualified audience of finance leaders and decision makers.
Premium
Speaking slot + roundtable access